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Understanding the determinants of EKR usage from social, technological and personal perspectives

Department of Information Management, National Sun Yat-sen University, 70 Lien-Hai Road, Kaohsiung 804, Taiwan, ROC

Chien-Chih Huang

Department of Information Management, National Sun Yat-sen University, 70 Lien-Hai Road, Kaohsiung 804, Taiwan, ROC, tw_cchuang{at}hotmail.com

With the capacity to provide the necessary infrastructure to implement knowledge management processes, electronic knowledge repositories (EKRs) have gradually evolved into a backbone for many organizations, and have become a topic of much concern in recent MIS studies. Among the diverse theories commonly employed to target the issue are social capital theory, social cognitive theory, and task technology fit (TTF). Social capital theory primarily addresses issues of what components constitute a social network and how they influence an individual's behavior, necessitating the introduction of social cognitive theory as the foundation for the interpretation of personal cognition. Task technology fit theory, which highlights the fit between the technological characteristics and the user's task character, is also a key factor in determining the EKR usage. This paper integrates these three theories to investigate and compare the main influences on EKR usage from personal, social and technological perspectives. Through a sampling survey of 194 EKR users, EKR self-efficacy, trust, and task technology fit are found to have substantial influences on the EKR usage. Among these three main factors, EKR self-efficacy plays the most important role in determining EKR usage.

Key Words: social capital theory • social cognitive theory • task technology fit • electronic knowledge repositories

This version was published on April 1, 2009

Journal of Information Science, Vol. 35, No. 2, 165-179 (2009)
DOI: 10.1177/0165551508095780


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