Advanced Search

Journal Navigation

Journal Home

Subscriptions

Archive

Contact Us

Table of Contents

CiteULike is a free service for managing and discovering scholarly references - click here to get started.

Sign In to gain access to subscriptions and/or personal tools.
Journal of Information Science
This Article
Right arrow Full Text (PDF)
Right arrow All Versions of this Article:
0165551506065934v1
32/5/400    most recent
Right arrow References
Right arrow Alert me when this article is cited
Right arrow Alert me if a correction is posted
Services
Right arrow Email this article to a friend
Right arrow Similar articles in this journal
Right arrow Similar articles in Web of Science
Right arrow Alert me to new issues of the journal
Right arrow Add to Saved Citations
Right arrow Download to citation manager
Right arrowRequest Permissions
Right arrow Request Reprints
Right arrow Add to My Marked Citations
Citing Articles
Right arrow Citing Articles via HighWire
Right arrow Citing Articles via Web of Science (2)
Right arrow Citing Articles via Google Scholar
Right arrow Citing Articles via Scopus
Google Scholar
Right arrow Articles by Tsakonas, G.
Right arrow Articles by Papatheodorou, C.
Right arrow Search for Related Content
Social Bookmarking
Add to CiteULike   Add to Complore   Add to Connotea   Add to Del.icio.us   Add to Digg   Add to Reddit   Add to Technorati   Add to Twitter  
What's this?

Analysing and evaluating usefulness and usability in electronic information services

Giannis Tsakonas

Library & Information Service, University of Patras and Laboratory on Digital Libraries and Electronic Publishing, Department of Archive and Library Sciences, Ionian University, Greece

Christos Papatheodorou

Laboratory on Digital Libraries and Electronic Publishing, Department of Archive and Library Sciences, Ionian University, Greece

Digital libraries, e-journal platforms, portals, e-prints and other web-based information systems provide services supporting users to perform intense work tasks that require complex interaction activities. The main components of such services are the users, the offered content and the system on which they are performed. This paper presents a model, which analyses the attributes of the electronic information services' components that affect user interaction and correlates them in the usefulness and usability evaluation process. An experimental study traces the relations between usefulness and usability, indicating that these evaluation parameters are interconnected and users do not find discriminating differences between them. The analysis of the content and system attributes suggests that user interaction is affected equally by content and system characteristics. Finally, the study illustrates users' preference for the attributes that constitute a useful system in contrast to those that support usability.

Key Words: electronic information services • usability • usefulness • evaluation

This version was published on October 1, 2006

Journal of Information Science, Vol. 32, No. 5, 400-419 (2006)
DOI: 10.1177/0165551506065934
Add to CiteULike CiteULike   Add to Complore Complore   Add to Connotea Connotea   Add to Del.icio.us Del.icio.us   Add to Digg Digg   Add to Reddit Reddit   Add to Technorati Technorati   Add to Twitter Twitter    What's this?


This article has been cited by other articles:


Home page
 Journal of Information ScienceHome page
P. Balatsoukas, A. Morris, and A. O'Brien
An evaluation framework of user interaction with metadata surrogates
Journal of Information Science, June 1, 2009; 35(3): 321 - 339.
[Abstract] [PDF]