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Knowledge reuse in action: the case of CALL

School of Communication and Information, Nanyang Technological University, Singapore, altonchua{at}ntu.edu.sg, altonchua{at}yahoo.com

Wing Lam

Universitas 21 Global, Singapore

Shaheen Majid

School of Communication and Information, Nanyang Technological University, Singapore

This paper reviews how the Center for Army Lessons Learned (CALL), an intelligence unit within the US Army, has entrenched a unique knowledge reuse process into its modus operandi. It highlights several issues related to knowledge reuse, including the collection, distillation and dissemination of knowledge, the role of subject experts in the knowledge reuse process and how technology facilitates knowledge reuse. For practitioners, this paper offers an inspiring exemplar of knowledge reuse success. For researchers, existing theoretical grounds for knowledge reuse have been opened for further debate.

Key Words: knowledge sharing • knowledge reuse • case study • organizational learning • military • after-action review

Journal of Information Science, Vol. 32, No. 3, 251-260 (2006)
DOI: 10.1177/0165551506064384


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