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Journal of Information Science
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Review Article: Reviewing the impact of virtual teams in the information age

Catherine Gillam

Charles Oppenheim

Department of Information Science, Loughborough University, Loughborough, Leics LE11 3TU, UK

This paper provides an overview of virtual teams in the information age, focussing on the definition of virtual teams, their salient characteristics, the communication issues they face (including information overload, geographic and social distance), the technical issues involved (linking this to theories of media use), the issues raised by cultural diversity in the teams (including identity, trust and conflict) and managerial implications. Suggestions are made on how to address the issues raised and omissions from previous research are highlighted.

Key Words: collaboration • virtual teams

Journal of Information Science, Vol. 32, No. 2, 160-175 (2006)
DOI: 10.1177/0165551506062328
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