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Human resource information systems (HRIS) and technology trust

Susan K. Lippert

Department of Management, LeBow College of Business, Drexel University, Philadelphia, USA, lippert{at}drexel.edu

Paul Michael Swiercz

Department of Management Science, School of Business and Public Management, The George Washington University, Washington DC, USA

Scholars in many disciplines have considered the antecedents and consequences of various forms of trust. This paper generates 11 propositions exploring the relationship between Human Resource Information Systems (HRIS) and the trust an individual places in the inanimate technology (technology trust) and models the effect of those relationships on HRIS implementation success. Specifically, organizational, technological, and user factors are considered and modeled to generate a set of testable propositions that can subsequently be investigated in various organizational settings. Eleven propositions are offered suggesting that organizational trust, pooled interdependence, organizational community, organizational culture, technology adoption, technology utility, technology usability, socialization, sensitivity to privacy, and predisposition to trust influence an individual’s level of trust in the HRIS technology (technology trust) and ultimately the success of an HRIS implementation process. A summary of the relationships between the key constructs in the model and recommendations for future research are provided.

Key Words: technology trust • human resource information systems • systems implementation • organizational trust • pooled interdependence • organizational community • organizational culture • technology adoption • technology utility • technology usability • socialization • sensitivity to privacy • predisposition to trust

Journal of Information Science, Vol. 31, No. 5, 340-353 (2005)
DOI: 10.1177/0165551505055399
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S. K. Lippert and M. Davis
A conceptual model integrating trust into planned change activities to enhance technology adoption behavior
Journal of Information Science, October 1, 2006; 32(5): 434 - 448.
[Abstract] [PDF]