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CQ: the Communication Quotient for IS professionals

Samford University, USA, rwservic{at}samford.edu

As a programmer, analyst, IS executive, and professor it is clear to me that it is becoming more difficult to communicate, not easier. It would seem that with all of the current communications technologies this statement does not make sense. However, the more sophisticated society gets, the more sophisticated communications must become. Information technologies have made it faster and easier to get messages out to vast numbers of people, but they have increased the danger that any message will be misunderstood. IS/IT professionals often exemplify this problem through personal and organizational communications. The purpose of this article is to provide useful information for those wishing to improve their personal and organizational communications and move up in the organizational ranks. This goal is accomplished by presenting the Communication Quotient (CQ) as a measurable and improvable type of intelligence.

Key Words: IS/IT management advancement • IS/IT professionals • communications systems • communications effectiveness

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