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Strategic issues in quality management: I. Theoretical considerations

Carl Gustav Johannsen

Royal School of Librarianship, Copenhagen, and The Aarhus School of Business, Denmark

Strategic management has been an important topic in library and information services (LIS) since the 1980s. In the 1990s, quality management has played a similar role. This paper examines the relationship between these two management concepts in a LIS sector setting. After the presentation of different conceptual frameworks, a new strategic quality management (SQM) framework - inspired by the Japanese hoshin kanri or policy deployment approach - is developed, emphasising that strategic management and total quality management (TQM) should be treated as one integrated management process. Then TQM-based and strategic man agement methodologies are compared in order to identify common traits and differences. Finally, it is discussed how the theoretical considerations made may influence the validity of practical managerial advice found in the library management literature.

Journal of Information Science, Vol. 22, No. 3, 155-164 (1996)
DOI: 10.1177/016555159602200301
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